An Inspiration For Me
Dear Loretta,
I am so happy to see you on your journey into retirement! I can hardly believe it! You are leaving us with a legacy of hard work, perseverance, and excellence that will be tough to beat. It’s been an absolute joy working with you over the years, and I’ve been lucky to have you as a mentor and friend. In my young adult years, I looked up to you and Judy as you raised your kids and showed me how you prioritized family and work. I admired how you balanced work and still did everything you could with your children and Vic. An inspiration for me.
You’ve always been a dependable person who has put their heart and soul into all that you do at Adventure Canada. From teaching us about insurance and educating us on hotel and manifest details that we are missing, a detail rarely went by you. Thank you, Loretta, for putting so much time and care into your job at Adventure Canada.
There is a reason why we have been able to build a reputation around customer service, and you are one of those key contributors that helped get us there. It was a pleasure getting to travel with you on High Arctic this year, and I can certainly say it was a pleasure to see how you took the time and care with all of our guests onboard, some of which you had been working with throughout the past few years. Your ability to put our guests first, in every moment is
at the heart of Adventure Canada, and you have done this both on the ship and in the office. Thank you for being you. Thank you for caring about everyone around you.
Now that you are onto your next chapter, you have earned every moment of it! So, enjoy your retirement to the fullest and know that we’re all here cheering you on and wishing you the best. Please don’t be a stranger!
All the best, Loretta! We’ll miss you a ton!
With love and admiration,
Alana
You’ve Been A Beacon Of Light And Positivity
Loretta, it was always a pleasure during my occasional office visits from out west to see your smiling face and feel the kindness you send out in all directions. You’ve been a beacon of light and positivity in your career with Adventure Canada and your contributions to our collective AC Family success will always be treasured.
Wishing you all the best, in however you define and pursue ‘retirement’ and I certainly hope we cross paths again soon.
Love,
Bill Swan
Loretta Put Me Totally At Ease
Thank you for the opportunity to provide my thoughts on Loretta’s retirement. I know you and your team are going to miss her.
When I first got your email, I thought “say, it isn’t so!!!” It’s always been a great pleasure to work with Loretta over the years. The first time I met Loretta was back in 2010. I had signed on for the Out of the Northwest Passage trip. I had never done adventure travelling before, nor been on a ship for that matter, so was a bit apprehensive. I’m sure I had more than the usual number of questions, but Loretta put me totally at ease. It was a fairly straight forward interaction—until it wasn’t!
I was one of those passengers anxiously waiting in Edmonton to fly to Kugluktuk to start this spectacular journey, only to find out our ship had grounded and we wouldn’t be able to go that year. Needless to say we were all disappointed. However, I was in good hands with Loretta. All the necessary paperwork got done for rebooking for the following year, reimbursements, etc., with minimal effort on my part. I know it must have been quite chaotic behind the scenes, but I never felt that dealing with Loretta.
You learn a lot about an organization by how their client service staff, as the front door to the business, deal with the ‘unusual’. All my interactions with Loretta were professional, knowledgeable and supportive. It is because of this initial relationship that I have continued to enjoy travelling with Adventure Canada. Fast forward, I have now travelled with Adventure Canada to Galapagos/Machu Picchu, the East Coast, the Arctic again, and I’ll be off to Scotland this year.
Even when I have had other client service representatives as point people for my travels, Loretta has always been there in the background to help handle my questions about the trip, payment, insurance, whatever, and to just have a nice chat. So, to Loretta I say—Thank you and Happy Retirement! I know you will enjoy it, whatever you intend to do, but I do hope some of it will involve travelling!
Donna Killeen
When I think of my mom’s time at Adventure Canada, I think of how significant a role it’s had in her life and our family’s. From the first day my mom started at Adventure Canada, my sister and I have graduated from high school and university, moved out, moved abroad, returned home, moved out again, gotten new jobs, and become full-fledged adults (well, almost). My parents went from having a full house to being empty nesters, then back to a full house, then back to empty nesters, and finally moving out of the family home and into a new home altogether. Through it all, Adventure Canada has been a constant, a reliable partner, and a pillar that my mom and our family can lean on.
My mom has loved her time at Adventure Canada. She’s never had to say it for us to know it’s true. It manifests itself in the way she talks about her co-workers, making everyone sound like they’re part of one big family. It shows when she recaps her work day to us through laughter and joy. It’s evident in the way she fondly recalls the trips and cultural experiences she’s had the privilege to be a part of over the years. No amount of busy seasons and client service challenges could sway my mom into feeling anything other than love for a company that has given her so much.
Our family is very grateful to AC and the Swan family for being alongside my mom through all these years. While we’re all excited about the next stage in my mom’s journey, there’s no doubt that Adventure Canada will always be a part of her life, just as it has been since her first day on the job. I trust that it will continue to be a pillar for her, one built off of the memories made and friendships forged. That doesn’t sound like a goodbye to me.
Happy retirement mom!
Matthew