Payment Policy and Cancellation

Book with Confidence: Important payment and cancellation information for all Adventure Canada travellers

In recognition of the current environment, for bookings made between May 1–June 30, 2020, Adventure Canada is adjusting its payment and cancellation terms for our travellers’ enhanced flexibility and security.

The following terms are valid for expeditions operated by Adventure Canada. Select expeditions are run in conjunction with our travel partners and are not subject to the following terms. A full list of excluded programs are noted below.**

Reduced Deposits

Reservations made between May 1 and June 30, 2020 will require a reduced non-refundable deposit of $500 USD per traveller. This is not currently available online; please contact our office via 1-800-363-7566 or [email protected] to finalize your booking. This promotion is not available retroactively and will only apply to bookings made within the designated promotion period of May 1 through June 30, 2020.

From July 1, 2020 onward, a deposit of $1000 USD per traveller will be required to secure a reservation.

Booking Flexibility

Take comfort with a flexible transfer policy in an ever-changing world.

From the time of booking until 121 days prior to your trip’s departure, it will be possible to transfer all payments made to another expedition. Alternatively, travellers may select a Future Travel Credit (FTC) to allow more time to select a new expedition. Transfers and FTCs may be applied to any tour operated or resold by Adventure Canada. Whether opting for an immediate transfer or the FTC, travel must be completed within thirty months of the original expedition departure date. The $500 USD per traveller deposit is not refundable in cash and may only be utilized for a transfer or Future Travel credit as outlined above.

Transfers are not permitted 120 days prior to departure or less. Cancellations are subject to Adventure Canada’s standard terms and conditions. All transfer and cancellation requests must be received in writing.

Future Travel Credits

Future Travel Credits (FTC) are available for cancellations made between the time of booking and 121 days prior to the scheduled departure date. FTCs may be applied to multiple expeditions and may be transferred to friends or family. FTCs must be completed within thirty months of the original expedition departure date. FTCs are not redeemable for cash. If not redeemed within thirty months of the original expedition departure date, the FTC will expire, and no longer be valid.

Terms and conditions for bookings made between May 1 and June 30, 2020

International programs and expedition cruise tour fares are priced in US dollars per person, per voyage. A deposit of $500 USD per person is required to register for each of these programs.

Canadian land-based tour fares are priced in Canadian dollars per person, per voyage. Canadian taxes apply. A deposit of $1,000 CAD per person is required to register for each of these programs.

By submitting the registration form and deposit, you are acknowledging and agreeing to the Terms and Conditions and Release required for participation on any Adventure Canada excursion.  

 All cheques must be made out to Adventure Canada. Ask your bank for information on foreign currency.  

Cancellation Terms

All requests for cancellations must be received in writing. 

Passengers are strongly advised to obtain trip cancellation insurance  at time of deposit. No refunds shall be made to passengers who do not participate in any part of, or otherwise do not complete the tour for any reason whatsoever. 

As a registered Ontario travel agency and tour operator, we are licensed to sell travel packages through the Travel Industry Council of Ontario. We are required to keep all customer deposits in Client Trust Accounts and may only use the funds once the trip has begun or to make a deposit to an operator on behalf of the client. Our Client Trust Accounts are subject to audit by a CPA on an annual basis and regularly inspected by TICO auditors. 

Refunds will be processed in the manner in which the original payment was made. Refunds made by credit card will be subject to a 2% handling fee.

Cancellation from date of booking to 121 days prior to scheduled departure  
Penalty: $500 USD
Refund: Balance paid

Transfers or Future Travel Credits: are available for the full amount paid, for travel completed thirty months of the original scheduled departure date

Cancellation from 91 to 120 days prior to scheduled departure  
Penalty: 65% 
Refund: 35%  

Cancellation within 90 days prior to scheduled departure
Penalty: 100%  
Refund: 0%

**Adventure Canada is a reseller for a select group of tour operators. As a result, the following expeditions are exempt from Adventure Canada’s Reduced deposit, Booking Flexibility, and Future Travel Credit terms on:  

  • Baffin Island Walrus & Bowhead Whales 
  • Baffin Island Floe Edge 
  • Birding the High Arctic & Northwest Territories 
  • Keele River by Canoe 
  • Bears of Churchill Town and Tundra Enthusiast 
  • Belugas, Bears, and Blooms 
  • Haida Gwaii 
  • Antarctica, South Georgia & Falklands Explorer 
  • Discover Antarctica 
  • Journey to the Circle (Antarctica)